Frequently Asked Questions

What are Open Trade Credits?

Every Open Trade Credit has a Notional Limit of 50,000 USD or equivalent or 1 physical or forecast obligation period.  Basic plans include a 50 credit available balance which is a $2,500,000 Notional Limit.

Each Trade that is entered into the system will consume 1 or more credits depending on the trade’s total notional value.  For physical trades and forecasts each open forward period takes 1 credit regardless of the trade’s notional equivalent.

For Example:  a Crude Oil trade that has a quantity of 1,000 barrels @ $70/bbl = $70,000 notional value and will use up 2 credits.  There are no partial credits.

When a trade or a period of a trade is no longer open it’s credit allotment will be added back to the available credit balance.  Additional Open Trade Credits can be purchased as needed.

Yes! you can buy additional credits as needed.

You will not be able to save a trade if you do not have enough credits available in your balance to cover the trade.  

Yes, you can reduce your credits which will be effective for you next renewal.  You can only reduce your credits by the size of the credit blocks that you purchased and if you maintain more than that block size in your available credit balance by the end of your term.  If you are on an annual plan your credits will be reduced when your annual plan renews. If you pay monthly your credits will reduce when your monthly plan renews.    

Excel is a powerful tool but it can sometimes get unwieldy after building complex spreadsheets.  At OpenCTRM we don’t want to replace Excel we want to help make it better by making it easier to manage over long periods of time.  

Most other E/CTRM vendors don’t have transparent pricing their software so they can’t advertise their prices.  This means that until you go through their entire sales process they don’t know what they are going to charge you.

You can estimate your total credit requirement by dividing the total notional value of your current open derivative trades by 50,000 USD equivalent and 1 credit per open obligation period for physical trades.  This should give you an idea of how many credits you will need.  Credits are sold using a volume based discount so after estimating your credit requirements you can compare the prices based on the credit block offerings.

Unlike other vendors we don’t charge an implementation fee to get you started with the system.  We publish lots of online material and resources to help you learn and be successful.  Also, our onboarding and support team is always available to help and answer any of your questions.

Absolutely!  OpenCTRM was built for integrations which is why it’s called “Open”CTRM.  We have spent lots of time developing various secure API integration points and we encourage customers, data providers, and other third parties to build integration they see fit.  

We integrate with various brokers and clearing brokers so that your data flows directly into OpenCTRM.  Each broker has their own integration methodology so let us know who your brokers are and we can get them integrated.

You sure can!  You can use any major credit card or setup direct ACH payments right through the system.  We use the world’s leading payment processor Stripe to process all payments so you can rest assured that your information is secure.